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To: BNSF Intermodal Customers and BNSF Equipment Interchange Contract Holders
11/02/2018

BNSF Intermodal: 2018 Thanksgiving Operating Plan

TRAIN SERVICE

BNSF's Intermodal 2018 Thanksgiving operating plan will remain focused on meeting customers' expectations while matching operations to any reductions in traffic volumes. This year, BNSF will observe the Thanksgiving holiday on Thursday, November 22 and Friday, November 23.

BNSF will continue to operate Intermodal trains over the Thanksgiving holiday and a majority of our Intermodal facilities will maintain regular hours of operation. However, due to lighter volumes of traffic and possible train consolidations, we anticipate that outbound and inbound shipments from Tuesday, November 20 through Monday, November 26 may experience delays of up to 48 hours. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

INTERMODAL FACILITY OPERATIONS

Please see the attached matrix for all hub hours during the holiday period.

SA 11-01-18 Thanksgiving IML Hub Hours.pdfSA 11-01-18 Thanksgiving IML Hub Hours.pdf

CUSTOMER SUPPORT

For interactive tracking 365 days a year, please use BNSF's Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.

Customer Support will maintain a limited staff on Thanksgiving Day and Friday, November 23. Standard weekend coverage will resume on Saturday, November 24.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com