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To: BNSF Automotive Customers
11/02/2018

BNSF Automotive: 2018 Thanksgiving Operating Plan

TRAIN SERVICE

BNSF's Automotive 2018 Thanksgiving operating plan will remain focused on meeting customers' expectations while matching operations to any reductions in traffic volumes. This year, BNSF will observe the Thanksgiving holiday on Thursday, November 22 and Friday, November 23.

BNSF will operate automotive trains over the Thanksgiving holiday and our automotive facilities will remain fully-staffed and open for haulaway 24/7. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic. Due to lighter traffic volumes and possible train consolidations, shipments from Wednesday, November 21 through Monday, November 26 may experience delays of up to 48 hours.

CUSTOMER SUPPORT

For interactive tracking 365 days a year, please use BNSF's Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.

Customer Support will maintain a limited staff on Thanksgiving Day and Friday, November 23. Standard weekend coverage will resume on Saturday, November 24.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com