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To: BNSF Automotive Customers
12/06/2018

BNSF Automotive: 2018-2019 Christmas and New Year’s Operating Plan

TRAIN SERVICE
BNSF’s Automotive 2018-2019 Christmas and New Year’s operating plan will remain focused on meeting customers’ expectations while matching operations to any reductions in traffic volumes. This year, BNSF will observe the Christmas holiday on
Monday, December 24, and Tuesday, December 25, and the New Year’s holiday on Monday, December 31, and Tuesday, January 1, 2019.

The number of trains operating on BNSF track is typically lower over the Christmas and New Year's holidays due to reduced freight volume. BNSF's Automotive 2018-2019 holiday operating plan will adjust operations to account for this potential reduction in traffic and possible train consolidations. As a result,
shipments from Sunday, December 23, through Sunday,
January 6
, may experience delays of up to 48 hours. Connecting carriers who have reduced operations for the holidays may cause delays on interline traffic.

AUTOMOTIVE FACILITY OPERATIONS
On Christmas Day and New Year's Day, there will be no loading or unloading of railcars. Gate activities will vary by facility. Please see the
attached matrix for all facility hours during the holiday period.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use
BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.

Customer Support will maintain a limited staff on Christmas Eve and New Year’s Eve until 6 p.m. Standard coverage will resume at 6 a.m. on the Wednesday following each holiday.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com