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Customer Notifications inform BNSF customers of the latest news covering BNSF services, tools, prices and facilities.
 
To: BNSF Carload Customers
11/14/2019

BNSF Carload: 2019 Thanksgiving Operating Plan

TRAIN SERVICE
BNSF’s Carload 2019 Thanksgiving operating plan will remain focused on meeting customers’ expectations while matching operations to any reductions in traffic volumes. This year, BNSF will observe the Thanksgiving holiday on
Thursday, November 28 and Friday, November 29.

Train service will not be curtailed due to the Thanksgiving holiday; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals during the holiday consistent with customer activity and volume demand. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use
BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.

Customer Support will maintain a limited staff on Thanksgiving Day and Friday, November 29. Standard coverage will resume on Saturday, November 30.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.


If you have any questions, please send an email to Customer.Notifications@bnsf.com